Exchanges & Returns
Love Stories Bali Exchange & Return Policy
At Love Stories Bali, we’re committed to creating the best product we possibly can through sourcing ethical, environmentally friendly fabrics and paying skilled artisans fair wages for their craft.
We stand behind our sleepwear with full confidence. However, if you’re not 100% satisfied with your pair of Love Stories Bali pajamas, we will gladly accept an exchange or return of unworn and unwashed items.
In order to qualify for an exchange or return, we ask that you follow these simple guidelines.
If you have any questions, please contact us at firstname.lastname@example.org and we’ll get back to you as soon as we can.
Love Stories Bali Return Policy
- Your purchase should be sent back to us within the 30 days of receiving your order.
- Returned items must be in new, unused, unwashed, and undamaged condition and with all original Love Stories Bali packaging and garment tags attached.
- Returns and exchanges must include a copy of the order’s receipt or proof of purchase.
- Returns that do not meet our policy will not be accepted and will be sent back to the customer and no refund will be provided.
- Please note that original shipping charges are non-refundable.
Once your returned garment is received and inspected, we will notify you of the approval or rejection of your refund. All refund credits will be issued in the method of original payment method and/or original purchasing credit. Please allow a few days for the credit to process through your financial institution.
Returns outside of 30 days
Any returns should be shipped back to us within 30 days of receipt. If you would like to make a return or exchange outside of this period please get in touch with us. Any returns outside of the standard period will be at the discretion of Love Stories Bali.
While we encourage you to try on your Love Stories Bali pajamas in the comfort of your own home, we do monitor the number of returns made by customers. Excessive or continued returns will be noted and potentially refused at our discretion.
All items on sale are final and do not qualify for a refund or exchange.